Power outages can be a major inconvenience, disrupting daily activities and business operations. If you experience a blackout in your area, Kenya Power provides several channels to report the issue and track its resolution.
Reporting Power Outages
Kenya Power has streamlined the process of reporting power failures through various digital platforms. The fastest way to report an outage is by dialing *977# on your mobile phone. After dialing, follow these steps:
- Select ‘Report Incidences’ from the menu.
- Choose the incident type and the account type (prepaid or postpaid).
- Enter your Kenya Power account number.
- Specify the cause of the incident, if known.
- Submit the report and receive a reference number for follow-up.
Alternatively, customers can report outages using the myPower App, which is available for download on both the App Store and Google Play Store. The app allows users to track their complaints in real-time and receive updates on the resolution process.
Kenya Power has assured customers that complaints will either be addressed conclusively or assigned a reference number for further follow-up within the stipulated resolution timelines. The utility firm emphasizes that its goal is to resolve customer issues swiftly and efficiently.
Kenya Power’s Role and Customer Accounts
Kenya Power currently serves over 9.6 million customers across the country. The company operates under two types of accounts:
- Prepaid accounts – Allow customers to buy electricity tokens in advance, offering more control over consumption.
- Postpaid accounts – Enable customers to use electricity first and pay later, providing convenience.
Scheduled Power Interruptions
In addition to unexpected outages, Kenya Power conducts scheduled power interruptions for system maintenance and upgrades. The company issues advance public notices to inform affected customers.
Kenya Power is a publicly traded company, with the government holding a 50.1% majority stake, while 49.9% is owned by local and foreign investors. This structure balances national interests with global best practices.
By utilizing the available reporting channels, customers can ensure prompt attention to power outages and minimize disruptions to their daily routines.
