The Kenya Revenue Authority (KRA) has issued a notice of a 24-hour scheduled system maintenance affecting key supplier platforms. The maintenance, which is set to begin at 9:00 PM on Friday and end at 9:00 PM on Saturday, will affect all users of the Supplier Relationship Management (SRM) Module, including both internal KRA staff and external suppliers.
In a statement, KRA confirmed that the Supplier Portal and the Supplier Registration Portal will also be offline during this period. This downtime will impact access to crucial procurement and supplier management functions, temporarily halting operations on these platforms.
The Supplier Relationship Management Module is a vital software tool used by KRA to streamline interactions with suppliers. It helps manage procurement processes, supplier data, and communications, enabling a shift from purely transactional dealings to strategic, long-term partnerships. This approach enhances value for both parties by increasing transparency, improving supplier performance, and minimizing operational risks.
SRM systems play a critical role in public sector operations, particularly for institutions like the KRA that rely on effective and efficient supply chains to support their services. The scheduled maintenance is part of ongoing efforts to optimize system performance, strengthen data security, and ensure system reliability for future use.
“During the maintenance window, both the portal and client instances of the three systems will be unavailable,” the KRA said, advising users to plan accordingly. Suppliers and staff are urged to complete any urgent tasks on the affected platforms before 9:00 PM on Friday to avoid disruption.
This announcement comes at a time when government institutions are increasingly investing in digital infrastructure to enhance service delivery and accountability. Regular system upgrades and maintenance are essential to ensure these platforms remain efficient and secure.
KRA has assured stakeholders that the systems will resume normal operations immediately after the maintenance window closes on Saturday evening.
For further updates, affected users are encouraged to monitor official KRA communication channels or reach out to the authority’s support teams for assistance.
