The Commission on Administrative Justice (CAJ), commonly known as the Ombudsman, has urged for immediate dialogue to resolve the escalating dispute between the Nairobi County Government and Kenya Power. The standoff, which intensified on Monday, has seen drastic enforcement actions that have disrupted essential services, raising concerns about governance and administrative justice.
The conflict stems from the County Government of Nairobi’s efforts to recover outstanding land rates from Kenya Power. In response, county officials have taken enforcement measures, including blocking access to Kenya Power’s headquarters at Stima Plaza, cutting off water supply, sealing sewer lines, and towing company vehicles. These actions have caused significant operational challenges for the power utility, affecting its ability to provide reliable electricity to businesses, households, and critical institutions across the country.
In a statement issued on Tuesday evening, CAJ Chairperson Charles Dulo condemned the manner in which the dispute is being handled, warning that such measures are counterproductive and undermine public service delivery. While acknowledging the county’s right to enforce statutory compliance, Dulo emphasized that the approach should be guided by administrative fairness, proportionality, and respect for citizens’ rights.
“The Commission recognizes the legitimate right of the County Government of Nairobi to collect outstanding land rates and enforce compliance with statutory obligations. However, the manner in which this dispute is being handled raises serious concerns about administrative fairness, proportionality, and the potential violation of citizens’ rights to access essential services,” Dulo stated.
The Ombudsman stressed that Kenya Power, as a key service provider, plays a crucial role in maintaining the country’s energy infrastructure. Any disruptions to its operations have far-reaching consequences, particularly for businesses, hospitals, and essential services that depend on a stable power supply.
To address the impasse, the Ombudsman has scheduled a mediation session on March 19, 2025, and invited both parties to engage in constructive dialogue. Pending the mediation, Dulo urged the Nairobi County Government and Kenya Power to immediately halt any disruptive actions and focus on finding an amicable resolution.
“This will not only safeguard the interests of both parties but also protect the public from the adverse effects of this conflict,” he added.
As the dispute unfolds, all eyes will be on the mediation process and whether both parties can reach a solution that balances revenue collection with uninterrupted service delivery.
