Safaricom has announced a scheduled maintenance window for its M-Pesa mobile money services, set to take place on Monday, April 7, 2025, from 1:00 am to 1:30 am. The 30-minute maintenance is part of Safaricom’s continuous efforts to enhance service delivery and customer experience, ensuring that M-Pesa remains a reliable and efficient platform for its millions of users.
During this maintenance period, M-Pesa services will be available intermittently, meaning customers may experience disruptions or limited access. However, Safaricom has reassured users that other services, including calls, data, and SMS, will not be impacted during this brief system upgrade. The telco has emphasized that the timing of the maintenance was carefully selected to minimize any inconvenience to its customers.
In its public notice, Safaricom apologized for any potential disruptions and thanked its customers for their continued trust in the company’s services. “We apologize for any inconvenience caused and thank you for choosing us as your trusted service provider,” the company stated, underscoring its commitment to maintaining high-quality services.
M-Pesa, which celebrated its 18th anniversary on March 6, 2025, has come a long way since its launch in 2007. Initially designed as a domestic mobile money service, M-Pesa quickly became a financial lifeline for millions of unbanked Kenyans, offering an accessible and secure way to send and receive money, pay bills, and save. Over the years, M-Pesa has expanded its reach beyond Kenya, becoming a major player in mobile financial services across Africa and beyond.
Today, M-Pesa stands as a testament to the power of innovation, serving millions of users and offering a wide range of financial services. The upcoming maintenance is a small part of Safaricom’s ongoing efforts to enhance its services, ensuring that M-Pesa continues to meet the evolving needs of its customers in Kenya and abroad.
