Super Metro has strongly refuted claims made by the National Transport and Safety Authority (NTSA) regarding the suspension of its operator license, arguing that the concerns raised by the authority are outdated and have already been addressed.
In a statement issued on Thursday, Super Metro asserted that its entire fleet is fully compliant with NTSA regulations. The company stated that prior to the suspension, it had renewed all necessary inspection certificates and Road Service Licenses (RSLs) for the vehicles NTSA had flagged as non-compliant. Additionally, issues related to speed limiters were rectified well before the suspension took effect.
“On compliance with the Traffic Act and NTSA Regulations: NTSA claims that out of 294 vehicles, five had expired inspection certificates, fifteen had expired Road Service Licenses (RSL), and several vehicles had issues with speed limiters. We confirm that all inspection certificates and Road Service Licenses for the mentioned vehicles were renewed prior to the suspension,” the statement read.
Super Metro also addressed NTSA’s claim that 64 of its drivers failed a retest on March 10, 2025, leading to the suspension of their licenses. The company clarified that these drivers underwent the required retraining and retesting three weeks ago, as mandated by law, and have since been recertified.
“The claim that our drivers do not meet required qualifications is therefore outdated and does not reflect our current operational status,” Super Metro said.
Furthermore, the company reaffirmed its adherence to all Public Service Vehicle (PSV) regulations, including labour laws, signed contracts for drivers, and up-to-date records of PAYE, NSSF, and SHA remittances.
NTSA had alleged widespread non-compliance within Super Metro’s fleet, including 109 vehicles operating beyond the speed limit, 171 lacking speed recorders, and others with expired certifications. The authority directed traffic police to impound any Super Metro vehicles found operating.
Super Metro has urged NTSA to review its updated compliance status and reconsider the suspension, emphasizing that the blanket ban threatens the livelihoods of its employees and disrupts essential transport services.
“We take pride in supporting thousands of Kenyan families while connecting people across the region,” the company stated, expressing its commitment to working with NTSA to resolve any outstanding concerns.
