Kenya Airways faced significant disruptions when an internet outage hit its ticket booking system, leading to the cancellation of several flights. This technical failure left hundreds of passengers inconvenienced, highlighting the vulnerability of airline operations to such outages. The incident underscored the importance of reliable IT infrastructure in maintaining seamless service for passengers.
The situation was further compounded by anti-finance bill protests in Nairobi and other towns, which disrupted transport operations and prevented many employees from reporting to work on time. This dual challenge of technical and logistical issues severely impacted the airline’s ability to manage the crisis effectively. Kenya Airways has since issued an apology to its customers and is working diligently to restore normal operations as swiftly as possible.
