The Kenya Power and Lighting Company (KPLC) has called on all Kenyan customers to update their prepaid meter tokens before the looming August 31 deadline. This initiative, known as the “Update Token Meter Yako” campaign, was launched in June 2024 and has already seen a commendable response from the public.
Joseph Siror, KPLC’s Managing Director and CEO, expressed gratitude towards the customers who have already completed the update process. “So far, the exercise has achieved a good response, and we thank all our customers who have already updated their meters,” Siror remarked. As of now, the campaign has successfully reached 5.64 million customers, reflecting a positive reception to the crucial update.
The primary objective of this campaign is to update the software of prepaid meters, a procedure that is conducted free of charge. The upgrade is essential for maintaining the functionality and security of the meters, as it ensures that they continue to accept and process electricity tokens without disruption.
To facilitate this update, customers need to follow a straightforward process. First, they must purchase at least one unit of electricity, after which they will receive an SMS containing the update codes. These codes must be keyed into the meter following the instructions provided in the token SMS. It is crucial for customers to ensure that all previously purchased tokens are loaded into their meters before initiating the update.
KPLC has emphasized that prepaid meters which are not updated by the deadline will cease to accept new tokens, potentially leading to service interruptions. This stipulation underlines the importance of adhering to the deadline to avoid any inconvenience.
The token meter update exercise is part of a global initiative targeting all prepaid meters that utilize the Standard Transfer Specification (STS). The STS is a universal protocol designed to enhance the security and reliability of token transfers to prepaid meters. By implementing this update, KPLC aims to bolster the security of token transactions and ensure the continued smooth operation of their meter systems.
To manage the extensive update process efficiently, KPLC has adopted a phased approach. This method involves scheduling the updates in batches, allowing the company to handle the large volume of meters more effectively. This phased strategy helps in minimizing disruptions and ensures that all meters are updated in a systematic manner.
For customers who have not yet updated their meters, KPLC urges them to take advantage of the remaining time before the August 31 deadline. The company has provided ample notice and support to facilitate a smooth transition, and it is essential for all customers to comply to avoid potential service interruptions.
The “Update Token Meter Yako” campaign reflects KPLC’s commitment to enhancing service reliability and customer satisfaction. By ensuring that all prepaid meters are up-to-date, the company is taking a proactive step towards maintaining the efficiency and security of its electricity supply system.
In summary, the deadline for updating prepaid meter tokens is fast approaching, and it is imperative for all customers to act promptly. With 5.64 million meters already updated, the majority of customers have successfully navigated the process. However, for those who have yet to complete the update, KPLC strongly advises taking immediate action to avoid any disruption in electricity services. The update process is simple, free of charge, and crucial for maintaining the continuous operation of prepaid meters.
