Nairobi’s chaotic public transport system has long been plagued by inefficiencies, congestion, and lawlessness. For years, residents have endured gridlocked roads, unregulated matatu operations, and the dominance of cartels. However, the city is now on the brink of transformative change as Nairobi’s transport chief, Ibrahim Auma, has unveiled an ambitious reorganization plan aimed at reforming the matatu sector and streamlining public transport across the city.
At the heart of the reforms is a new Core Bus Route Network that establishes 120 routes designed to seamlessly connect neighborhoods, business hubs, residential areas, and critical services like hospitals. This orbital approach will eliminate the need for commuters to rely on the Central Business District (CBD) as a transfer point. Instead, passengers can travel directly between neighborhoods, reducing travel time and easing congestion.
“The current practice forces commuters to use the CBD as a transit hub even when their final destination lies elsewhere,” Auma explained. “With these new routes, we aim to ensure Nairobians can move from one neighborhood to another without entering the CBD.”
The updated routes, announced in a gazette notice in December, include new and restructured connections. Among them are routes such as Kikuyu to Eastleigh, Dandora to Kibera, and Kitengela to Ruiru. These routes aim to improve accessibility and efficiency, making commuting more predictable and less stressful.
The reforms are not limited to route adjustments. The city plans to upgrade transport infrastructure, including modernized bus stops, shelters, and dedicated lanes in select areas. These improvements are designed to ensure safety and comfort for all commuters, with particular attention to inclusivity for persons with disabilities and pedestrians.
Collaborations with agencies like the Kenya National Highways Authority (KeNHA) and the Kenya Urban Roads Authority (KURA) will address broader infrastructure needs. Additionally, a dedicated mobility enforcement unit will oversee the maintenance of these facilities, prevent vandalism, and enforce order within the transport network.
A significant focus of the reforms is the professionalization of matatu operations. Auma emphasized the need for all operators to transition into formal, structured systems such as saccos or registered companies. Training academies will be established to provide operators with essential skills, including customer service, route management, and technology integration.
Small-scale operators, often apprehensive about being overshadowed by larger players, have been reassured that they will receive priority in route allocation if they meet the necessary criteria. This inclusivity aims to level the playing field while ensuring adherence to professional standards.
Transport reforms in Nairobi have historically faced resistance from operators and cartels. To mitigate this, Auma’s team has conducted extensive public participation and consultations. By involving stakeholders in the decision-making process, the reforms have garnered support from a majority of operators who see the benefits of streamlining the sector.
“We’re not just addressing today’s challenges; we’re building a transport network that will serve Nairobians for generations,” Auma said.
The reforms represent a holistic approach to tackling Nairobi’s transport woes. By addressing infrastructure, safety, and operational challenges, the city aims to create a sustainable, efficient, and equitable transport system. With proper implementation and enforcement, these changes could mark the beginning of a new era for Nairobi’s public transport, benefiting millions of residents and setting a precedent for urban mobility in other cities.
The road ahead may be challenging, but with strong leadership and collective effort, Nairobi can transform its chaotic transport system into one that serves its people with efficiency and dignity.
