Ryanair has come under fire for refusing to provide complimentary water to passengers who were stuck on a plane for up to 15 hours due to flight disruptions caused by Storm Ashley. The ordeal unfolded on a flight from Faro, Portugal, to Dublin, Ireland, which experienced severe delays and multiple diversions as the plane struggled to land safely amidst turbulent weather conditions. The passengers, initially anticipating a short flight, were forced to endure an extended journey that tested both their patience and comfort.
The flight, which should have taken only three hours, became a harrowing experience due to weather-related challenges. Storm Ashley, a tropical storm that battered parts of Ireland and the United Kingdom, led to grounded flights, rerouted journeys, and significant delays at airports. Ryanair’s flight from Faro to Dublin was no exception, facing repeated landing attempts in Dublin before being diverted to other airports, including Manchester and Birmingham. As time wore on, tensions rose among the passengers who were confined within the aircraft for a prolonged period, with limited access to refreshments or other amenities.
A key point of contention among the passengers was Ryanair’s refusal to provide free water, even as the delay extended far beyond the expected travel time. One frustrated passenger, Gerald Gallen, detailed the ordeal to The Irish Times. According to Gallen, the airline only began charging for water nine hours into the journey, leaving many passengers without hydration despite their prolonged confinement. He described the experience as deeply frustrating, explaining that the flight took off at 9 a.m. from Faro and finally concluded at 11:55 p.m. in Dublin after multiple failed landing attempts and airport diversions.
Gallen recounted that at no point during the 15-hour journey did the airline offer complimentary water or refreshments to the passengers, even as basic provisions dwindled. He noted that the flight crew announced the aircraft had run out of food, water, and even toilet paper at one stage. The situation improved only marginally when the flight made a stop in Birmingham for restocking, but even then, the passengers were offered just ten sandwiches, with Ryanair continuing to charge for all items on board. For many passengers, the decision to maintain sales instead of providing free essentials during such extraordinary circumstances felt both unreasonable and insensitive.
In response to mounting criticism, Ryanair defended its actions, citing its policy that passengers are not entitled to free food or drinks on board, even in the event of delays caused by extraordinary situations such as severe weather. The airline emphasized that it had no control over the disruptions caused by Storm Ashley and apologized for the inconvenience experienced by passengers. In a statement, Ryanair acknowledged the difficulties faced during the storm but stressed that its primary focus was on ensuring the safety of passengers and crew throughout the ordeal.
The incident sparked widespread outrage, with many travelers and commentators questioning Ryanair’s handling of the situation. Some argued that the airline should have shown more empathy and flexibility in dealing with passengers during such exceptional circumstances. Critics expressed disbelief that passengers were forced to pay for water during a 15-hour delay, highlighting the airline’s perceived lack of concern for customer welfare. Social media platforms were abuzz with angry comments from frustrated passengers and observers who felt that the airline’s policies were overly rigid and profit-driven, even during emergencies.
Beyond the individual flight, the impact of Storm Ashley was felt across multiple routes and airports. CorkBeo reported that at least 13 flights bound for Dublin and Cork were diverted to Shannon Airport due to dangerous weather conditions. Many passengers who found themselves at Shannon Airport described feeling abandoned, with limited transport options to reach their intended destinations. Derry MLA Cara Hunter took to social media to criticize Ryanair, stating that the airline had “left every passenger stranded” at Shannon and informed them they would need to make their own way to Dublin without any provided transport.
The criticism was further fueled by reports from passengers who claimed that Ryanair made insufficient efforts to assist with transport arrangements following the diversions. Although the airline stated that it had attempted to organize alternative travel options for affected passengers, it advised individuals to make their own arrangements and submit claims for reimbursement. This response was met with frustration, as many passengers felt that the airline had shirked its responsibility to provide adequate support during a chaotic and stressful situation.
Despite the backlash, Ryanair defended its overall response, emphasizing that the weather conditions were beyond its control and that the safety of passengers and crew remained the top priority. The airline expressed gratitude toward its operations teams and flight crews, acknowledging the long hours they worked under difficult circumstances to ensure passengers eventually made it to their destinations. While Ryanair apologized for the inconvenience caused, it maintained that passengers were not entitled to free refreshments as part of the airline’s low-cost operating model, even under exceptional circumstances.
The controversy surrounding this incident reflects broader debates about airline policies and the treatment of passengers during disruptions. While low-cost carriers like Ryanair operate with strict cost-cutting measures to offer affordable fares, incidents such as this raise questions about the balance between cost efficiency and customer care. Passengers expect a certain level of basic service, especially during emergencies, and the lack of complimentary water during a 15-hour ordeal has amplified criticism of Ryanair’s approach to customer service.
Storm Ashley’s impact extended beyond Ryanair’s operations, with airports across Ireland and the UK grappling with flight cancellations, diversions, and delays. The storm brought heavy rainfall, strong winds, and flooding, creating dangerous flying conditions that disrupted air travel across the region. Flood barriers were raised in parts of Galway, and emergency services were on high alert to respond to weather-related incidents. For many travelers, the storm’s arrival marked the beginning of a frustrating and exhausting travel experience, made worse by airlines’ handling of the disruptions.
As the storm subsides and airlines resume normal operations, the incident with Ryanair will likely remain a point of discussion among passengers and industry observers. It serves as a reminder of the challenges faced by airlines in balancing operational efficiency with customer care, particularly during unforeseen events. While Ryanair’s commitment to safety is commendable, the criticism it has faced for its handling of this situation highlights the need for greater flexibility and compassion in dealing with passengers during emergencies. For many of those affected by the 15-hour ordeal, the experience will not soon be forgotten, leaving a lasting impression of Ryanair’s service and policies.
