Safaricom has announced a scheduled system maintenance set to take place tonight, Sunday, July 14, 2024. The maintenance window will begin at 11 PM and conclude at 4 AM on Monday, July 15, 2024.
In an official statement, Safaricom emphasized that during this maintenance period, several services will experience intermittent availability. These include Lipa na M-PESA, Paybill and Buy Goods services, international money transfers via Western Union, M-PESA Global, the M-PESA App, and the mySafaricom App. Users may encounter disruptions when attempting to access these services.
However, Safaricom reassured its customers that all other services will remain operational throughout the maintenance window. This includes voice calls, data services, SMS, and other M-PESA functionalities.
Key Points of the Scheduled Maintenance:
- Maintenance Window:
- Start: 11 PM, Sunday, July 14, 2024
- End: 4 AM, Monday, July 15, 2024
- Affected Services:
- Lipa na M-PESA
- Paybill
- Buy Goods
- International Money Transfers (Western Union)
- M-PESA Global
- M-PESA App
- mySafaricom App
- Uninterrupted Services:
- Calls
- Data
- SMS
- Other M-PESA services
This maintenance activity is part of Safaricom’s ongoing efforts to enhance and improve the reliability and efficiency of its services. The company has urged its customers to plan accordingly and appreciates their patience and understanding during this brief period of service disruption.
For any inquiries or assistance, customers can reach out to Safaricom’s customer service helplines or visit the official Safaricom website for more information.
