The Kenyan government has temporarily suspended the requirement for prior booking to collect passports to hasten the process and reduce the growing backlog of uncollected documents. This initiative, announced by the State Department for Immigration and Citizen Services, aims to streamline operations and ensure faster service delivery to thousands of applicants waiting for their passports.
Over 65,000 Passports Uncollected
Immigration Principal Secretary Julius Bitok revealed that 65,589 passports are currently lying uncollected across the country. Nairobi tops the list with 30,916 uncollected passports, followed by Mombasa (6,757), Embu (6,608), Kisii (6,130), Eldoret (6,022), and Kisumu (5,146). Other counties such as Nakuru have 3,485 uncollected passports, while Kericho and Bungoma have comparatively lower numbers at 354 and 171, respectively.
Speaking on the issue, PS Bitok emphasized the need for applicants to pick up their passports. “The large number of uncollected passports is affecting service efficiency. We urge all applicants whose names have been listed to collect their passports from the stations where they submitted their applications,” he said.
Reforms to Improve Service Delivery
The Department of Immigration has undertaken several reforms to improve the efficiency of passport issuance and collection. One of the key measures includes expanding passport production capacity by acquiring advanced printers and hiring additional staff to meet the increasing demand. These efforts have already contributed to clearing the backlog of unprinted passports.
To further enhance the collection process, passport collection centers have been remodeled to include additional service counters and create a more welcoming environment for applicants. According to Bitok, this redesign ensures faster and more efficient collection.
Expansion of Regional Offices
As part of its decentralization strategy, the government plans to establish additional regional offices in Garissa, Nyeri, and Machakos. These new offices aim to bring immigration services closer to the people, particularly in underserved regions, thereby reducing the pressure on the Nyayo House headquarters in Nairobi.
This expansion is expected to make it easier for citizens across the country to access passport services without having to travel long distances. The government’s focus is on ensuring convenience while maintaining high service standards.
Special Focus on Migrant Labor
Recognizing the needs of Kenyans seeking employment abroad, the Immigration Department has set up dedicated counters for migrant labor. These counters are designed to prioritize and fast-track passport processing for individuals pursuing job opportunities overseas.
“The government is committed to supporting Kenyans who require passports for international employment. These counters are a testament to that commitment,” Bitok noted.
Transparency and Accountability Measures
To foster transparency and build public trust, the department has introduced a self-tracking mechanism for passport applications. Applicants can now check the status of their applications by sending a short message with their eCitizen tracking number to 22222.
In addition, the PS emphasized that all official fees for passport services are listed on the department’s website. He cautioned citizens against paying bribes or offering inducements, urging them to report any cases of corruption to the relevant authorities.
Impact of the New Measures
The suspension of booking requirements for passport collection is part of a broader strategy to streamline operations and enhance service delivery. By eliminating this step, the government hopes to expedite the process for the thousands of passports that remain uncollected.
Furthermore, the ongoing reforms including advanced infrastructure, additional personnel, and regional office expansion—highlight the government’s commitment to addressing long-standing inefficiencies within the immigration department. The remodeling of service centers and introduction of labor-focused counters aim to cater to diverse needs while ensuring equitable access to services.
A Call to Action for Applicants
The government’s success in clearing the backlog hinges on the cooperation of applicants. PS Bitok urged Kenyans to promptly collect their passports, stressing that uncollected documents not only strain resources but also hinder new applicants from accessing timely services.
This initiative underscores the government’s broader objective of improving public service delivery while addressing the specific needs of its citizens. By combining transparency, technological advancements, and decentralized service delivery, the immigration department is paving the way for a more efficient and citizen-centered approach.
Ultimately, the temporary suspension of booking requirements reflects the government’s determination to enhance operational efficiency and ensure that no Kenyan is inconvenienced by delays in obtaining essential travel documents.
