Safaricom has announced a scheduled system maintenance for M-Pesa on Monday night, March 24. The maintenance, set for 1:00 AM to 1:30 AM, will temporarily affect M-Pesa services, which will be intermittent during this period.
Despite the brief disruption, all other services, including calls, data, and SMS, will remain available without interruption. The planned maintenance aims to enhance the services to better meet customer expectations and ensure reliability, security, and superior user experience.
The company has strategically scheduled the update during off-peak hours to minimize inconvenience. Additionally, it has expressed its apologies for any disruptions that may occur while appreciating its customers’ continued trust and support.
M-Pesa is celebrating its 18th anniversary this year, having been launched on March 6, 2007. What began as a domestic mobile money platform has transformed into a financial powerhouse, providing millions of unbanked individuals access to financial services.
Initially met with skepticism, M-Pesa quickly gained traction due to its ease of use and convenience. Within a month of its launch, the platform had 19,671 active users. By November of the same year, the number had surged to over a million, reaching 1,041,522 active users.
Today, M-Pesa has expanded far beyond Kenya’s borders, becoming an integral part of financial transactions for millions. Over the years, it has evolved from a simple money transfer service into a multifaceted financial tool offering credit, savings, and investment options.
The company now boasts more than 34 million regular users, demonstrating its widespread adoption and trust among consumers. With annual revenues surpassing $1 billion, M-Pesa continues to play a crucial role in the financial ecosystem, not only in Kenya but in other markets as well.
From its inception, M-Pesa was designed to address the challenge of sending money securely and conveniently. However, it has since grown into a comprehensive financial solution that supports businesses, individuals, and even government transactions.
This growth has been driven by continuous innovation and improvements aimed at enhancing user experience. The upcoming system maintenance is part of these ongoing efforts to ensure that M-Pesa remains reliable, secure, and efficient for all users.
As financial technology continues to evolve, M-Pesa remains at the forefront, adapting to changing customer needs and expanding its services. With its strong customer base and continued technological advancements, the platform is expected to further cement its position as a leading financial service provider.
