Zomato has introduced Nugget, a no-code, AI-powered chatbot designed to revolutionize customer support. The announcement was made by Deepinder Goyal, CEO of Eternal, Zomato’s parent company, through an X post on Monday.
Nugget stands out as a highly customizable, autonomous customer support solution that eliminates the need for coding expertise. Businesses can deploy it seamlessly, making AI-driven support accessible to companies of all sizes. Goyal emphasized its cost-efficiency, flexibility, and ease of integration, marking a shift in how companies approach customer service.
According to Goyal, Nugget has been in development for three years as an internal tool, proving its effectiveness in handling customer queries. The chatbot currently processes over 15 million support interactions per month for Zomato, Blinkit, and Hyperpure, streamlining service operations and reducing human dependency.
Zomato’s decision to open Nugget to global businesses is a strategic move, and the response has been overwhelmingly positive. Goyal revealed that 90% of companies who have tested Nugget have signed up for its services. This indicates strong demand for efficient, AI-driven customer support solutions that can manage high volumes of inquiries with precision and speed.
Nugget’s AI-driven architecture ensures real-time responses, learning from customer interactions to improve accuracy over time. It not only enhances efficiency but also reduces operational costs, making it an attractive option for startups and established businesses alike.
The unveiling of Nugget positions Zomato among pioneers leveraging AI for customer service at scale. With AI chatbots becoming mainstream, Nugget’s no-code feature is particularly noteworthy it allows non-technical businesses to integrate AI seamlessly without investing heavily in development teams.
The move also signals Zomato’s expansion beyond food delivery, positioning itself as a technology-driven enterprise. By offering an AI-native support platform, the company is diversifying its revenue streams and reinforcing its role in the global tech ecosystem.
As AI continues to reshape industries, tools like Nugget could redefine customer service dynamics. With automation reducing response times and operational costs, businesses may soon adopt AI-native solutions as the standard for support systems.
With its strong initial adoption rate, Nugget is set to become a cornerstone of AI-driven customer service, paving the way for more innovation in the industry. Zomato’s move highlights the increasing reliance on AI to enhance efficiency, marking a new era in digital customer experience.
