The Telecom Regulatory Authority of India (TRAI) has introduced the Telecom Consumers Protection (Twelfth Amendment) Regulations 2024. Among the significant changes introduced, the mandate for telecom operators to offer tariff plans exclusively for voice calls and SMS benefits stands out as a pro-consumer initiative, particularly benefiting the substantial population of 2G users in India.
The New Policy
Under the amendment, telecom operators are now required to issue specific plans that provide only call and SMS services. This move caters to approximately 150 million 2G users, many of whom rely on basic phone functions without requiring internet services. It also benefits individuals who maintain dual-SIM arrangements, where one SIM is reserved solely for voice calls and SMS.
Until now, consumers in these categories were often compelled to purchase plans bundled with data benefits, which they did not use, leading to unnecessary expenses. With the implementation of this rule, these users will finally have the freedom to pay only for the services they utilize.
A Step Toward Inclusive Connectivity
The telecom sector in India is marked by rapid advancements in technology, with 4G and 5G networks increasingly dominating the landscape. Despite this, a significant portion of the population still relies on 2G networks, primarily due to affordability and the lack of necessity for internet services. TRAI’s decision recognizes this reality, addressing the needs of a segment often overlooked in the race for digital transformation.
This policy also highlights the regulator’s focus on consumer rights and affordability, ensuring that even as technology evolves, no one is left behind. By tailoring plans to specific user requirements, TRAI is making telecom services more inclusive and user-friendly.
Impact on Telecom Operators
The mandate is expected to have significant implications for telecom operators, particularly those like Airtel and Vodafone Idea (Vi), which continue to support 2G networks. These companies may need to restructure their offerings to comply with the new regulation while ensuring profitability.
For Reliance Jio, which operates exclusively on 4G and 5G networks, the impact is likely minimal. However, Jio’s competitors may face challenges as they adjust their pricing models and marketing strategies to cater to the new plans while still supporting their 2G customer base.
Consumer Benefits
The introduction of SMS and call-only plans will lead to direct financial savings for consumers. It ensures transparency and fairness, allowing users to select plans that align with their actual usage patterns. Additionally, it could encourage better competition among telecom operators, potentially leading to further cost reductions and improved service quality.
Broader Implications
TRAI’s decision reflects a growing awareness of diverse consumer needs in India. While the push for 4G and 5G adoption continues, this policy demonstrates a balanced approach, recognizing that segments like 2G users also require attention.
Furthermore, the policy aligns with the broader goals of digital inclusion. By addressing the affordability gap and catering to basic connectivity needs, the move reinforces India’s commitment to ensuring that telecom services are accessible to all.
Conclusion
TRAI’s mandate for call and SMS-only tariff plans is a progressive step toward empowering consumers and enhancing affordability in the telecom sector. By prioritizing the needs of 2G users and dual-SIM subscribers, the policy sets a precedent for consumer-centric regulations.
As the telecom industry adapts to this change, it will be interesting to observe how operators balance compliance with competitive strategies, ultimately shaping a more inclusive and equitable landscape for Indian telecom users.
