The Kenya Railways Corporation has dismissed recent claims that services at the Mombasa Standard Gauge Railway (SGR) station have been suspended. The Corporation responded after a viral social media post alleged that all automatic check-in machines at the station had failed, leading to long queues and passenger frustration. In a statement issued on Thursday, February 27, Kenya Railways refuted these allegations, terming them as misleading and baseless.
According to the social media post, the supposed system failure had forced passengers to wait in lengthy lines stretching all the way to Tudor on Mombasa Island. The post further alleged that Chinese experts had been called in to assess the situation and had suggested that two well-known Kenyan bus companies may have hacked the system. However, Kenya Railways has categorically denied these claims, emphasizing that operations at the SGR station in Mombasa have continued without interruption. The Corporation reassured the public that all check-in systems were functioning as expected and that passengers were being served efficiently.
In addition to addressing the misinformation regarding the check-in system, Kenya Railways also dismissed another false claim circulating on social media. The second claim suggested that an SGR train traveling from Mombasa had derailed in Kibwezi, Machakos County. The Corporation clarified that this information was entirely fabricated and urged Kenyans to be cautious about sharing unverified reports. Kenya Railways further reminded the public to rely on official communication channels to verify any news concerning railway operations.
The clarification regarding the false allegations comes just a week after Kenya Railways issued a warning against fraudulent job advertisements circulating on various online platforms. In a statement released on February 19, the Corporation cautioned Kenyans about misleading job postings that requested payment for applications or interviews. Kenya Railways reiterated that all official job vacancies are published on the Corporation’s website, in the MYGOV Newspaper, and on its verified social media platforms. The Corporation also emphasized that any official communication from Kenya Railways bears its official logo and contact details, ensuring authenticity and credibility.
Misinformation has increasingly become a challenge for organizations and government institutions, particularly on social media, where false reports can spread rapidly. Kenya Railways urged the public to verify the accuracy of information before sharing it and to report any suspicious posts to the relevant authorities. The Corporation reassured passengers that the SGR remains operational and committed to providing reliable and efficient transport services.
With the increasing reliance on digital platforms for communication, Kenya Railways emphasized the importance of following official sources for accurate updates. The Corporation remains committed to transparency and efficiency in its operations and continues to prioritize the needs of its passengers. As misleading reports continue to surface, Kenya Railways has vowed to remain vigilant in addressing and debunking any misinformation that may affect public confidence in its services.
