The Transport Licensing Appeals Board (TLAB) has directed Super Metro, a leading bus Sacco in Nairobi, to terminate the services of 269 drivers over concerns related to their qualifications. The directive, issued on April 14, 2025, follows an in-depth review of the Sacco’s adherence to transport licensing and road safety regulations.
Though the board decided against suspending Super Metro’s operations entirely, it imposed stringent compliance conditions aimed at improving the safety and reliability of the Sacco’s services. At the top of the list is the immediate dismissal of drivers who failed to meet required standards, including those who violated traffic rules or failed mandatory retests.
This decision emerges amid increasing scrutiny of public transport providers, driven by growing public concerns over safety, especially in urban centers. Super Metro, often regarded as one of the more organized and disciplined players in Nairobi’s vibrant matatu industry, now finds itself facing a tough challenge balancing compliance with regulatory demands while maintaining consistent service delivery.
TLAB’s directive is not limited to driver qualifications alone. The Sacco is also required to subject several of its vehicles to a thorough inspection to assess roadworthiness. These inspections are intended to ensure that Super Metro meets national safety benchmarks and continues to offer secure and efficient public transport.
According to the board, some of the affected drivers had been found guilty of repeated traffic offenses, particularly speeding and failing to comply with retest standards required for continued employment. The board emphasized that all drivers must undergo a comprehensive retesting process and meet the minimum qualifications necessary to operate under a licensed Sacco.
This sweeping ruling has triggered mixed reactions from the public and industry stakeholders. On one hand, there is growing support for measures that promote safer and more reliable public transportation. Some commuters have lauded the board’s firm stance, viewing it as a necessary intervention in a sector frequently marred by safety issues and lax enforcement.
On the other hand, concerns have been raised about the potential implications for service continuity and the livelihoods of the affected drivers. Dismissing such a large number of personnel in one move could lead to temporary disruptions, particularly on busy commuter routes where Super Metro operates. The transition period, as the Sacco works to hire qualified replacements and subject its fleet to inspection, is likely to be closely watched.
Super Metro is now under pressure to act swiftly and decisively to meet the new compliance standards without compromising the quality of service that has earned it a loyal customer base. The Sacco has built a reputation over the years for offering timely, clean, and relatively safe transport options characteristics not always associated with Nairobi’s public transport sector.
As the situation unfolds, the wider public transport industry is also expected to take notice. The ruling sets a strong precedent, reinforcing the government’s commitment to enforcing standards across all operators. It sends a clear message that regulatory bodies are prepared to take bold actions against non-compliance, regardless of an operator’s status or reputation.
Going forward, the Sacco is expected to present evidence of compliance, including driver retest results and vehicle inspection reports. The coming weeks will be critical in determining whether Super Metro can navigate this storm and emerge with its reputation and operational efficiency intact.
