Super Metro, a popular public transport operator, has resumed its services following a three-day suspension imposed by the Transport Licensing Appeals Board (TLAB) on April 14, 2025. The suspension came after concerns over the compliance of the company’s operations with the set regulations. The transport service operator announced on April 17, 2025, that their fleet of buses was back on the road, having met all the required compliance standards set by the National Transport and Safety Authority (NTSA) and the TLAB.
In a statement issued by Super Metro, the company expressed its excitement and relief at the resolution of the issue, confirming that they had fulfilled all the necessary regulatory requirements. This clearance paved the way for their operations to resume immediately. Super Metro assured its customers that it had worked diligently over the three-day period to address the issues raised by the authorities, ensuring that the services meet the highest standards of safety and regulatory adherence.
The company’s management expressed gratitude to its loyal customers and stakeholders for their patience and understanding during the period of suspension. The brief disruption had forced many of the company’s passengers to seek alternative transport options for their daily commutes, causing inconvenience to thousands of individuals traveling to and from Nairobi. Super Metro acknowledged the impact this had on its customers and extended an apology for the inconvenience caused, assuring them that the company is now committed to delivering exceptional service as they continue to operate on the roads.
As part of the suspension, TLAB also ordered the dismissal of 269 Super Metro drivers for failing to meet the required Public Service Vehicle (PSV) standards. This was one of the key points that led to the suspension, with the authorities emphasizing that driver competence and adherence to safety protocols were non-negotiable. Super Metro was instructed to disengage these drivers immediately, as per the list provided by the NTSA.
TLAB, which is part of the judiciary, functions as a tribunal to hear and resolve appeals related to licensing decisions made by the NTSA. The tribunal’s ruling highlighted the importance of compliance with safety standards and the need for public transport operators to ensure that their personnel are fully qualified to operate vehicles safely. The suspension, which had taken effect on April 14, was reinstated until Super Metro could demonstrate full compliance with the terms set out by the authorities.
In response to the ruling, Super Metro took immediate steps to address the issues. The company made it clear that it was committed to ensuring that all drivers and operational practices align with the required standards moving forward. The suspension of operations, though a setback, allowed the company to re-evaluate its practices and make necessary improvements to guarantee the safety and satisfaction of its customers.
Following the resolution, Super Metro resumed its operations with a renewed focus on maintaining compliance with all regulations, ensuring the safety of its passengers, and continuing to provide efficient public transport services. The company thanked its regulatory authorities, customers, and stakeholders for their continued support throughout the process and looked forward to continuing its operations without further interruptions.
Super Metro remains a key player in the public transport sector, offering services to thousands of commuters daily, and the company’s swift response to regulatory concerns ensures that it remains a reliable and safe option for many individuals traveling across the region.
